Andrew Ramroop Tailoring Standards

ANDREW RAMROOP TAILORING STANDARDS (ARTS) Ltd.

Terms and Conditions for Online Courses 

Important: your 14-day right to cancel By ticking the box accepting these Terms and Conditions at checkout, you expressly consent to immediate access to your course, and you acknowledge that once you begin viewing the course content you lose your 14-day right to cancel. 

If you wish to keep that right, do not open the course content until 14 days have passed. Full details are in clause 5. 

Who we are: 

This website, www.artssavilerow.com, and the online courses on it are owned and operated by Andrew Ramroop Tailoring Standards (ARTS) Ltd (“ARTS”, “we”, “us”), a company registered in England and Wales. 

Company number: 17089918 

Registered office: 3rd Floor The Coade, 98 Vauxhall Walk, London, United Kingdom, SE11 5EL 

Contact: [email protected] 

These terms and conditions form the contract between you (the student) and ARTS when you purchase an online course. Please read them before you buy. By purchasing a course you accept these terms. Nothing in them takes away your legal rights as a consumer. 

1. Definitions 

• “Course” means any online course, bundle or programme sold on the Platform, including VOLITION and Premium. 

• “Platform” means the ARTS online learning platform at www.artssavilerow.com. 

• “Lifetime Access” means access to your purchased Course for as long as ARTS operates the Platform, as explained in clause 6. 

• “Premium” means the complete ARTS programme: the five making modules plus fitting, taught live through One-to-One Sessions. 

• “One-to-One Sessions” means the personal video sessions with Professor Andrew Ramroop OBE included in Premium, as explained in clause 7. 

2. Who can enrol 

2.1 You must be at least 18 years old to purchase a Course. A student aged 16 or 17 may take a Course if a parent or guardian makes the purchase and accepts these terms on their behalf. 

2.2 All Courses are taught in English. You are responsible for judging whether your English is strong enough to follow video instruction, written materials and assessments. If you are unsure, contact us before you buy and we will advise you honestly. ARTS does not accept responsibility if you are unable to complete a Course because of language ability, but this does not affect your cancellation rights in clause 5. 

2.3 The Courses are delivered through an online learning platform. You are responsible for having a suitable device and internet connection. Minimum requirements are set out on the Platform. ARTS is not responsible for failures caused by your own equipment or connection. 

2.4 Purchasing a Course does not guarantee a pass. Assessment standards are set out in clause 8. 

3. Registration and payment 

3.1 Registration is made online at www.artssavilerow.com. You are responsible for the accuracy of the personal details you provide. 

3.2 Full payment is required at the time of registration unless a payment plan is expressly offered on the Platform at checkout. Your registration is complete when we have received payment in full (or the first instalment of an offered payment plan). 

3.3 Once payment is received you will get an email confirming your enrolment, and your login details (if you have not already created an account) within 24 hours. Check your spam folder if nothing arrives, then contact us. 

3.4 You remain responsible for payment even if a third party is paying on your behalf. 

4. Prices 

4.1 Prices are displayed on the Platform and are billed in pounds sterling (GBP). ARTS is not currently registered for VAT, so no VAT is added to the prices shown. If VAT or a local sales tax ever applies to your purchase, it will be shown at checkout before you pay. The total price, including any compulsory charges, is shown before you commit to buy, and the price you pay is the price displayed at the time of your purchase. 

4.2 We may change prices for future purchases at any time. Price changes never affect a Course you have already bought. 

4.3 Equipment, tools, cloth and other materials are not included in the Course price unless expressly stated. 

5. Your right to cancel (14-day cooling-off period) 

5.1 As a consumer you have the legal right to cancel your purchase within 14 days of the day you receive your enrolment confirmation, without giving a reason. This applies wherever you live. 

5.2 If you cancel within the 14 days, we will refund everything you paid, in full, without deduction, within 14 days of your cancellation, using the same payment method you used. 

5.3 Important: starting your Course ends your right to cancel. By ticking the box accepting these terms at checkout, you expressly consent to immediate access to the Course and you acknowledge that once you begin streaming the Course content you lose your 14-day right to cancel. This is stated prominently at the top of these terms and repeated in your enrolment confirmation email. If you do not want to give up that right, simply do not open the Course content until the 14 days have passed. 

5.4 Premium One-to-One Sessions are a service. If you ask for the sessions to begin within the 14-day period and then cancel, we may deduct a proportionate amount for sessions already delivered and refund the rest. 

5.5 To cancel, email us at [email protected] stating clearly that you wish to cancel. Your access will be closed when the cancellation is processed. 

5.6 After the cooling-off period has passed, or once you have started the Course having given the consent described in clause 5.3, Course fees are nonrefundable except where these terms or the law say otherwise. 

5.7 Courses are personal to you and cannot be transferred to another person. 

6. Lifetime Access 

6.1 Every Course purchase includes Lifetime Access: your access does not expire, and it includes any extra lessons we add in future within the modules you have purchased, at no extra charge. It does not include new modules or new courses sold separately. 

6.2 “Lifetime” means the lifetime of the Platform, not your lifetime. It is access for as long as ARTS continues to operate the online Platform. This is the standard meaning of lifetime access for online courses. 

6.3 If ARTS ever decides to close the Platform permanently, we will give you at least 90 days’ written notice by email so you can complete your studies and download your certificate. Where the Platform closes within two years of your purchase, we will offer a fair partial refund. 

6.4 Your account and login details are for your use alone. Sharing your login, or allowing anyone else to view Course content through your account, is a serious breach of these terms and may result in your access being suspended or withdrawn. 

6.5 We may update, improve or reorganise Course content over time. We will not remove the substance of what you paid for. 

6.6 Bonus and archive content. From time to time we include extra lessons or recordings in a Course as a free addition, because the teaching in them is too valuable to leave out. Some of this material was not produced to the same filming standard as the main Course: sound or lighting may be imperfect in places. Where that is the case we say so in the Course description, and the material is provided as it is. Imperfect sound or lighting in bonus or archive material that is disclosed in this way, and that does not prevent you following the demonstration, is not a defect in your Course.

6.7 Complimentary access. From time to time ARTS grants complimentary access to Course content as a gift, for example to students of the Savile Row Bespoke Academy as study support during their course in London. Complimentary access is not a purchase. It lasts only for the period stated when it is granted (for Academy students, the duration of their London course), Lifetime Access does not apply to it, and ARTS may vary or withdraw it at any time. Nothing in these terms gives a complimentary user the rights of a paying student.

6.8 Discount vouchers. Where ARTS gifts a discount voucher, the voucher is personal to the person it is issued to and is valid only for the Course or Courses stated on it. The 75% discount voucher gifted to Savile Row Bespoke Academy students is valid for the VOLITION programme only.  A voucher cannot be transferred to anyone else, cannot be exchanged for money in whole or in part, may be used once only, cannot be combined with any other offer, and expires on the date stated on it or, where no date is stated, 12 months after issue. A Course purchased with a voucher, a discount code or any promotional offer we advertise is a normal purchase, and these terms, including Lifetime Access, apply to it in full.

7. Premium One-to-One Sessions 

7.1 Premium includes personal One-to-One Sessions with Professor Andrew Ramroop OBE: a video call of up to one hour, once a week, for one year and six months (18 months) from the date of your enrolment. 

7.2 The fitting element of Premium is taught live in these sessions, working with real models or your own clients, and is not a recorded module. 

7.3 The 18-month session period runs from your enrolment date whether or not you use the sessions. Unused sessions do not roll over, do not accumulate, and are not refunded or credited. When the 18 months end, the One-to-One Sessions end. There are no extensions, including where sessions were not used. 

7.4 It is your responsibility to book and attend your sessions. If you know you will be unavailable for a period, tell us; we will always be reasonable about scheduling around holidays, illness and time zones, but this does not extend the 18-month period. 

7.5 If ARTS cancels a scheduled session, we will rearrange it. Sessions cancelled by ARTS do not count against you. 

7.6 After the 18-month session period, your Lifetime Access to all Premium course content continues as normal.

8. Assessment and passing 

8.1 To pass Premium you must, within three years of enrolment, complete: two three-piece suits; one double-breasted suit; one sport jacket; the pattern drafting written test; and a portfolio presentation showing achievement of the learning outcomes across all modules. 

8.2 Pattern drafting test grading: Pass 60 to 70%, Merit 71 to 80%, Distinction 81 to 95%. The special ARTS Certificate is awarded at 96 to 100%. 

8.3 Premium students who fail the pattern drafting test receive one free retake. Students of the separate Pattern Drafting course who fail the final exam may retake it for a fee of £210. 

8.4 All other Courses are passed by achieving at least 75% in the end-of-course quiz. 

8.5 Please allow 10 working days for marking. Premium students receive written or live feedback from a tutor on each piece of submitted work. 

8.6 If at the end of the three-year assessment period your work does not meet the required standard, you will not pass. We will tell you in writing within 14 days. A fail does not entitle you to a refund, and your Lifetime Access to the Course content continues. 

8.7 Presenting someone else’s work as your own will result in one formal warning. A repeat will be treated as plagiarism and you will fail the Course without refund. 

9. Certificates 

9.1 Students who pass receive the ARTS Certificate of Completion as a PDF by email within 7 days of passing. 

9.2 Premium students may order a hard copy of their certificate with original signature for £135 including courier. We will aim to have it with you within 30 days. We can prove dispatch to your confirmed address but cannot take responsibility for postal failures in your country. 

9.3 The Certificate of Completion is ARTS’s own credential. It recognises the work you have completed on the Course. It is not a statement that you have been certified to Savile Row standard, and it is not issued or endorsed by any trade body. 

10. Availability of the Platform 

10.1 We will keep the Platform available with reasonable skill and care, but no online service can promise uninterrupted access. Short interruptions for maintenance and upgrades will happen from time to time and we will keep them as brief as we can. 

10.2 Because your access is Lifetime Access, short interruptions do not cost you course time. If a fault on our side keeps you out of the Platform for a sustained period, we will restore your access as quickly as we reasonably can, and where the interruption is serious we will put it right fairly. 

11. Cancellation by ARTS 

11.1 We may cancel your enrolment before your Course starts by giving you written notice. If we do, we will refund everything you have paid. 

11.2 We may suspend or withdraw your access without refund if you seriously breach these terms, for example by sharing your login, copying or redistributing Course content, or plagiarism after a warning. We will tell you what the breach is and, where it can be put right, give you a fair chance to put it right first. 

12. Intellectual property 

12.1 All Course content and materials, including video, audio, images, patterns, guides, text, design and layout, belong to ARTS and are protected by copyright. 

12.2 Your purchase gives you a personal, non-transferable right to view and use the Course content for your own learning. You may not copy, record, download (except where a download is expressly provided), share, sell, publish or commercially exploit any Course content without our written permission. 

13. Our liability to you 

13.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. 

13.2 Subject to clause 13.1, our total liability to you in connection with your Course is limited to the amount you paid for it. We are not liable for losses that were not foreseeable when you bought the Course, or for business losses. 

13.3 We are not liable for delay or failure caused by events outside our reasonable control, including war, terrorism, riot, natural disaster, fire, flood, epidemic or failure of public networks. If such an event continues for a sustained period, we will do what we fairly can to put things right. 

14. Complaints 

14.1 If you are unhappy with anything, contact us at [email protected]. We will acknowledge your complaint within 72 hours and work with you to resolve it. 

14.2 If we cannot resolve a dispute between us, clause 18 explains which law and courts apply. Nothing prevents you from using any dispute resolution service available to you as a consumer. 

15. Your statutory rights 

15.1 Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality, and services must be carried out with reasonable care and skill. If the Course does not meet these standards you may be entitled to a repair, replacement or price reduction. Nothing in these terms reduces those rights. 

16. Changes to these terms 

16.1 We may update these terms from time to time. The terms that apply to your purchase are the terms in force on the day you bought your Course. We will not make changes that take away the substance of what you paid for. 

16.2 Where a change to these terms benefits existing students, we may apply it to existing students too, and will tell you by email when we do. 

17. Privacy 

17.1 How we collect and use your personal information is set out in our Privacy Policy on the Platform. We process personal data in accordance with UK data protection law. 

18. Governing law 

18.1 These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales. If you live elsewhere, you may also have rights under the consumer law of your own country, and nothing in these terms takes those away. 

19. General 

19.1 If any part of these terms is found invalid or unenforceable, the rest remains in force. 

19.2 Only you and ARTS have rights under this contract. No one else may enforce it. 

19.3 These terms, together with your order confirmation, are the entire agreement between you and ARTS for your Course. 

20. Contact 

All questions, cancellations and complaints should be sent in writing to [email protected]. 

We aim to reply within 24 to 48 hours. Please check your spam folder for our replies. 

Effective from 2 July 2026. These terms apply to purchases made on or after that date.